Super Admin / 11 · System
135 · System Health
136 · Storage
137 · Queue Monitor
138 · Backups
Hub
Next
G
.
Desk
Super Admin
MA
Mohammed Al-Otaibi
Super Administrator
Overview
Dashboard
Organization
Settings
Departments
Users
Security
SSO / 2FA
Security
Analytics
Global Reports
Platform
Templates
Knowledge Base
Audit & Integrations
System Health
My Profile
System Health
Super Admin
/
System Health
All Systems Operational
Refresh
MA
Health
Storage
Queue
Backups
App Servers
3/3
All healthy
Database
Healthy
MySQL 8.0.33
Redis Cache
Connected
Hit rate: 94%
Job Queue
12 pending
Normal load
Service Status
Web Application
3 nodes · 142ms avg
Healthy
MySQL Database (Primary)
4ms query avg
Healthy
MySQL Read Replica
Lag: 0.2s
Healthy
Redis Cache
Hit: 94% · Miss: 6%
Healthy
SMTP (Email)
Office 365 SMTP
Connected
SMS Gateway (Twilio)
api.twilio.com
Connected
Azure AD SSO
login.microsoftonline.com
Connected
Object Storage (S3)
Attachments bucket
Healthy
Server Metrics (Live)
CPU Usage
App-01
34%
Memory Usage
16 GB total
58%
Disk I/O
Avg
4.2 MB/s
DB Connections
148 / 500 max
30%
HTTP Req/sec
Current
84 req/s
Error Rate
Last 1h
0.04%
Uptime (Last 90 days)
90 days ago
99.94% uptime
Today
Storage
Super Admin
/
Storage
MA
Health
Storage
Queue
Backups
Database Storage
Total Used
142.3 GB / 500 GB
Tickets table
38.4 GB
Ticket replies
24.1 GB
Audit logs
18.7 GB
Users & sessions
4.2 GB
KB articles
2.1 GB
Other tables
54.8 GB
Object Storage (Attachments)
Total Used
87.4 GB / 1 TB
Ticket attachments
71.2 GB
KB article images
12.8 GB
Profile avatars
0.4 GB
Org logos & assets
3.0 GB
Run Storage Cleanup (dry run)
Growth Trend
Storage growth chart — last 6 months
Avg growth: 4.2 GB/month
Est. full: ~34 months
Queue Monitor
Super Admin
/
Queue Monitor
Refresh
MA
Health
Storage
Queue
Backups
12
Pending Jobs
3
Running
0
Failed (last 1h)
4,218
Completed (24h)
Active Queues
Queue
Pending
Running
Failed
Workers
Avg Time
Status
emails
4
2
0
3
0.8s
Processing
notifications
6
1
0
2
0.3s
Processing
sms
2
0
0
1
1.2s
Idle
reports
0
0
0
1
—
Idle
webhooks
0
0
0
1
0.4s
Idle
scim-sync
0
0
0
1
2.1s
Idle
Recent Jobs
Flush Failed Jobs
SendTicketConfirmationEmail
Queue: emails · Completed in 0.9s
Just now
SendAgentNotification
Queue: notifications · Completed in 0.3s
1 min ago
ProcessWebhookDelivery
Queue: webhooks · Completed in 0.4s
2 min ago
SyncScimUsers
Queue: scim-sync · Completed in 2.1s · 3 users synced
14 min ago
Backups
Super Admin
/
Backups
Run Backup Now
MA
Health
Storage
Queue
Backups
Last Backup
2h ago
Successful
Backups Stored
42
30-day retention
Backup Size
18.4 GB
Latest snapshot
Next Scheduled
4h 12m
Daily at 2:00 AM
Backup History
Backup ID
Type
Size
Duration
Location
Status
bkp-20250627-0200
Full DB
18.4 GB
12m 44s
S3 · us-east-1
Success
Restore
bkp-20250626-0200
Full DB
18.1 GB
11m 58s
S3 · us-east-1
Success
Restore
bkp-20250625-0200
Full DB
17.9 GB
11m 22s
S3 · us-east-1
Success
Restore
bkp-20250624-0200
Full DB
17.6 GB
13m 02s
S3 · us-east-1
Success
Restore
bkp-20250615-0200
Full DB
16.2 GB
—
S3 · us-east-1
Failed
Details
Backup Schedule
Frequency
Daily
Every 12 hours
Weekly
Time
Retention Period
7 days
30 days
90 days
Storage Destination
AWS S3 (us-east-1)
Azure Blob Storage
Notify on success
Notify on failure
Save Schedule
Restore
Restoring will
overwrite all current data
. This cannot be undone. Take a manual backup first.
Initiate Restore from Backup