GDesk – Profile & Settings

AA

Ahmed Al-Rashidi

Company Employee · IT Department

Employee

First Name

Last Name

Email Address

Managed by Microsoft SSO

Phone Number

Department

Employee ID

Preferred Language

Two-Factor Authentication

2FA Status

Enabled — Email OTP

Authentication Method

Email OTP

Code via email

Active

SMS OTP

Code via SMS

Authenticator App

TOTP (no internet)

Password

Your account uses Microsoft SSO. Password changes are managed through your Microsoft account.

Authenticator App Setup

1

Scan QR

2

Verify

3

Backup Codes

Scan this QR code with Google Authenticator, Microsoft Authenticator, or any TOTP app.

Manual entry key:

JBSW Y3DP EHPK 3PXP

Enter verification code *

-

SMS Two-Factor Setup

Mobile Number *

Verification Code *

Code expires in 05:00

Notification Settings

Ticket Events

Delivery Mode

Real-time

Instant per event

Selected

Hourly Digest

Batched every hour

Daily Digest

Once per day at 8am

Login & Activity History

Event	Device / Browser	IP Address	Date & Time	Status
Login (SSO)	Windows · Chrome 125	192.168.1.44	18 Jun 2025 · 11:20 AM	Success
2FA Verified	Windows · Chrome 125	192.168.1.44	18 Jun 2025 · 11:20 AM	Success
Ticket #T-1043 Created	Windows · Chrome 125	192.168.1.44	18 Jun 2025 · 11:24 AM	Action
Login (SSO)	iPhone · Safari 17	185.14.22.9	17 Jun 2025 · 08:12 AM	Success
Login Failed	Windows · Firefox	185.14.22.9	16 Jun 2025 · 03:44 PM	Failed

Event	Email	In-App
Agent replies to my ticket
Ticket status changes
Ticket is resolved
Ticket is transferred