Backend / Agent Profile
72 · My Agent Profile
73 · My Performance Stats
74 · Security Settings
75 · Notification Prefs
Hub
G
.
Desk
Agent Portal
KH
Khalid Hassan
IT Support Agent
Account
My Profile
My Stats
Security
Notifications
Tickets
My Queue
Dashboard
My Profile
Account
/
Profile
KH
KH
Khalid Hassan
IT Support · Senior Agent
Senior Agent
Online
First Name
Last Name
Email
Managed by Microsoft SSO
Phone Number
Signature (email footer)
Khalid Hassan | Senior IT Support Specialist IT Department · Company HQ Tel: +966 55 987 6543
Availability Status
Online
Away
Do Not Disturb
My Performance
Account
/
Stats
Last 30 days
Last 7 days
This month
KH
Tickets Handled
64
Avg First Response
1h 48m
Within SLA
CSAT Score
4.7 / 5
0.2 vs last month
Transfer Rate
8%
Daily Tickets Resolved
Bar chart: tickets resolved per day
Rankings
Team Rank
#1 of 4 agents
Dept Rank
#1 CSAT
SLA Compliance
92%
Reopened Rate
3%
Avg Resolution
4h 22m
Security Settings
Account
/
Security
KH
Two-Factor Authentication
2FA Status
Enabled — Authenticator App (TOTP)
Your account is protected with the most secure 2FA method. No changes needed.
View Backup Codes
Active Sessions
Device
IP Address
Last Active
Windows · Chrome
(This Session)
10.0.1.12
Now
—
iPhone · Safari
185.14.22.9
1 day ago
Notification Preferences
Account
/
Notifications
KH
Notification Settings
Agent Events
Event
Email
SMS
In-App
New ticket assigned to me
User replies to my ticket
P1 ticket SLA near breach
Ticket transferred to me
Delivery Mode
Real-time
Active
Hourly Digest
Daily Digest