GulfTech Enterprise Help Desk · Bootstrap 5 + Laravel Stack · 141 Screens · 3 Portals
Prototype Progress
136 / 141
141
Total Screens
30
Frontend
43
Backend
68
Super Admin
26
HTML Files
Employee / Frontend Portal
30 screens · 7 files · Self-service ticket submission, KB, profile management
01 · Authentication
Screens 1–6
LoginSSO Callback2FA OTPForgot PWReset PWLocked
02 · Dashboard
Screens 7–8
Employee DashboardNotifications
03 · Submit Ticket
Screens 9–11
Select DeptTicket FormConfirmation
04 · My Tickets
Screens 12–18
Ticket ListDetail ViewReplyCloseReopenTimelineTime Report
05 · Knowledge Base
Screens 19–22
KB HomeCategoryArticleSearch
06 · Profile
Screens 23–28
ProfileSecurity2FA TOTP2FA SMSNotificationsActivity
07 · CSAT Survey
Screens 29–30
CSAT SurveyThank You
Agent / Backend Portal
40 screens · 7 files · Ticket management, agent tools, SLA reports
01 · Agent Dashboard
Screens 33–34
Agent DashboardTeam Overview
02 · Ticket Queue
Screens 35–48
My QueueAll DeptUnassignedEscalatedTicket DetailReplyStatusPriorityTransfer AgentTransfer DeptAudit TrailTime ReportMergeBulk Actions
03 · Saved Replies
Screens 49–50
Replies ListCreate / Edit
04 · Team Management
Screens 51–54
Team ListInvite AgentAgent ProfileRouting Rules
05 · Form Builder
Screens 55–60
Forms ListBasic ModeAdvanced ModeEdit FormPreviewSubmissions
06 · SLA & Reports
Screens 61–68
SLA ListCreate SLADept OverviewAgent Perf.CategoriesSLA BreachTransfersPeak Heatmap
07 · Agent Profile
Screens 72–75
ProfileMy StatsSecurityNotifications
Super Admin Panel
66 screens · 12 files · Full platform control, security, integrations, system
01 · SA Dashboard
Screens 76–77
SA DashboardPlatform Alerts
02 · Org Settings
Screens 78–81
GeneralEmail ConfigSMS ConfigLocalization
03 · Departments
Screens 82–86
All DeptsCreateEditDetailDeactivate
04 · Users & Roles
Screens 87–93
All UsersCreateDetailEditBulk ImportRolesDeactivated
05 · SSO & 2FA
Screens 94–102
SSO SettingsTest SSOGroup MappingSCIM2FA PolicyMethodsAdoptionReset 2FABackup Codes
06 · Security Policies
Screens 103–107
SessionsIP AllowlistPassword PolicyLockoutData Retention
07 · Global Reports
Screens 108–117
Org DashboardCross-Dept FlowDept ComparisonLeaderboardVolume TrendsSLA BreachAgingBottlenecksScheduledExport History
08 · Templates
Screens 118–122
Email ListEdit EmailSMS ListEdit SMSIn-App
09 · Knowledge Base
Screens 123–126
Global KBCategoriesCreate ArticleKB Analytics
10 · Audit & Integrations
Screens 127–134
Platform AuditAuth LogAdmin LogAPI KeysWebhooksWebhook LogTeams ConfigAPI Docs
11 · System Health
Screens 135–138
System HealthStorageQueue MonitorBackups
12 · SA Profile
Screens 139–141
SA ProfileSecurity SettingsSA Audit Trail