GDesk – Super Admin · Audit & Integrations

All Platform Events 1,284 events in selected range

User Login — SSO AUTH

Ahmed Al-Rashidi (ahmed@gulftech.sa) · IP: 10.1.2.34 · Chrome / Windows · 27 Jun 2025 08:14 AM

User Created CREATE

Super Admin created account for nora@gulftech.sa · Role: Agent · Dept: IT Support · 26 Jun 2025 02:30 PM

Ticket Escalated UPDATE

Khalid Hassan escalated ticket #GT-1038 (P1) · Dept: IT Support · 26 Jun 2025 11:22 AM

Platform Settings Changed SYSTEM

Super Admin updated Session Timeout from 4h to 8h · 25 Jun 2025 10:05 AM

Account Deactivated DELETE

Super Admin deactivated john@gulftech.sa · Reason: Resigned · 25 Jun 2025 09:48 AM

2FA Policy Updated SYSTEM

Super Admin changed 2FA requirement to "Mandatory for Agents & Admins" · 24 Jun 2025 03:12 PM

Failed Login Attempt AUTH

Unknown user · IP: 185.220.101.24 (TOR exit node) · 5 attempts in 3 minutes · 24 Jun 2025 11:03 AM

Department Created CREATE

Super Admin created department "Legal & Compliance" · Assigned head: Omar Al-Farsi · 22 Jun 2025 10:30 AM

Showing 1–20 of 1,284

183

Logins Today

3

Failed Logins

1

Locked Accounts

0

Suspicious IPs

Authentication Events

User	Event	Method	IP Address	Device	Location	Time	Status
ahmed@gulftech.sa	LOGIN	SSO (Azure AD)	`10.1.2.34`	Chrome	Riyadh, SA	08:14 AM	Success
sara@gulftech.sa	LOGIN	SSO (Azure AD)	`10.1.2.19`	Firefox	Riyadh, SA	08:30 AM	Success
khalid@gulftech.sa	2FA	TOTP Verified	`10.1.2.44`	Edge	Riyadh, SA	08:47 AM	Success
unknown	FAIL	Password	`185.220.101.24` TOR	Unknown	Unknown	09:03 AM	Blocked
fatima@gulftech.sa	LOGOUT	Session Expired	`10.1.3.88`	Safari/iOS	Riyadh, SA	10:12 AM	Auto
nora@gulftech.sa	2FA FAIL	SMS OTP	`10.1.2.77`	Chrome	Riyadh, SA	11:20 AM	Retry

Admin & Dept Admin Actions

Admin	Role	Action	Target	Before	After	Time
Mohammed Al-Otaibi	Super Admin	UPDATED	Session Timeout Policy	4 hours	8 hours	25 Jun · 10:05
Mohammed Al-Otaibi	Super Admin	DEACTIVATED	john@gulftech.sa	Active	Deactivated	25 Jun · 09:48
Ahmed Al-Rashidi	Dept Admin	INVITED	omar@gulftech.sa → IT Support	—	Invited (Agent)	24 Jun · 14:22
Mohammed Al-Otaibi	Super Admin	UPDATED	2FA Policy (global)	Optional	Mandatory (Agents+)	24 Jun · 15:12
Sara Al-Amri	Dept Admin	CREATED	Form: HR Leave Request	—	Draft → Published	23 Jun · 11:40
Mohammed Al-Otaibi	Super Admin	CREATED	Dept: Legal & Compliance	—	Active	22 Jun · 10:30

API keys provide programmatic access to GDesk. Keys are shown only once at creation. Store them securely. All key usage is logged in the audit trail.

Power BI Integration

Created by Super Admin · 12 Jan 2025 · Last used: 2h ago

Active

gdk_live_••••••••••••••••••••••••••••••••XxYz

Scope: reports:read, tickets:read Rate limit: 1,000 req/hr Total calls: 48,291

SCIM Provisioning (Azure AD)

Created by Super Admin · 5 Mar 2025 · Last used: 14 min ago

Active

scim_••••••••••••••••••••••••••••••••AbCd

Scope: users:write, groups:read Rate limit: 500 req/hr Total calls: 3,847

Legacy ERP Export Script

Created by Admin · 8 Sep 2024 · Last used: 47 days ago

Inactive

gdk_live_••••••••••••••••••••••••••••••••MnOp

Scope: tickets:read Rate limit: 200 req/hr

Configured Webhooks (3) View Delivery Logs →

Name	Endpoint URL	Events	Status	Last Delivery	Success Rate
Power Automate — Ticket Events	`https://prod.logic.azure.com/workflows/…`	ticket.created, ticket.closed, ticket.escalated	Active	2 min ago	99.2%
Slack Notification Bot	`https://hooks.slack.com/services/T0…`	sla.breached, ticket.escalated	Active	1h ago	97.8%
Legacy Reporting Server	`https://old-erp.company.sa/webhook/…`	ticket.closed	Failing	3 days ago	12%

Recent Deliveries

Webhook	Event	Triggered At	HTTP Status	Response Time	Retries
Power Automate	`ticket.created`	2 min ago	200 OK	243ms	0
Slack Bot	`ticket.escalated`	1h ago	200 OK	188ms	0
Legacy Server	`ticket.closed`	3 days ago	503 Error	timeout	3
Power Automate	`ticket.closed`	3 days ago	200 OK	312ms	0
Power Automate	`ticket.created`	4 days ago	200 OK	198ms	0

Teams Bot Configuration

💬

GDesk Bot

Connected to GulfTech Microsoft Teams tenant

Connected

Bot App ID

Bot App Secret

Teams Webhook URL (for notifications)

Default Notification Channel

What triggers Teams notifications?

P1 ticket created

Instant alert to escalation channel

SLA breach

Alert dept head channel

Ticket escalated across departments

Notify receiving dept channel

Daily digest summary

Post stats at 8 AM each morning

New agent assigned to ticket

Notify agent via personal chat

Channel Mapping

Department	Teams Channel
IT Support
HR
Finance
Escalations

Test Notification

Send test to

Test message sent to IT Support — General

API Reference

Tickets

GET /tickets GET /tickets/{id} POST /tickets PATCH /tickets/{id} POST /tickets/{id}/reply

Users

GET /users GET /users/{id} POST /users

Departments

GET /departments

Reports

GET /reports/tickets GET /reports/sla

Authentication

All API requests must include a valid API key in the Authorization header:

Authorization: Bearer gdk_live_your_api_key_here

Generate API keys in the API Keys section above. Keys are scoped — ensure your key has the required permissions for each endpoint.

Endpoints

Base URL: https://api.gdesk.gulftech.sa/v2

GET /tickets

List all tickets (paginated)

GET /tickets/{id}

Get single ticket by ID

POST /tickets

Create a new ticket

PATCH /tickets/{id}

Update ticket status, priority, assignment

POST /tickets/{id}/reply

Add agent reply or internal note

GET /users

List all users

POST /users

Create or provision a user

GET /departments

List departments and their metadata

GET /reports/sla

SLA compliance report (date range)

Rate Limits & Response Codes

1,000

req / hour (default)

5,000

req / hour (enterprise)

v2

Current API version

JSON

Response format

Code	Meaning
`200 OK`	Request successful
`201 Created`	Resource created successfully
`400 Bad Request`	Invalid parameters or missing required fields
`401 Unauthorized`	Invalid or missing API key
`403 Forbidden`	API key lacks required scope
`429 Too Many Requests`	Rate limit exceeded
`500 Server Error`	Internal error — retry with backoff