General Settings
Discard
Save Changes
General
Email Config
SMS Config
Localization
Organization Identity
Organization Name
Displayed across the platform
Organization Logo
PNG/SVG, max 2MB
Click to upload or drag & drop
Support Email
Shown to employees
Support Phone
Optional
Website
Ticket Defaults
Ticket ID Prefix
e.g. GT-0001
Default Priority
P4 – Low
P3 – Medium
P2 – High
P1 – Critical
Auto-close After
Days after resolved
days
Allow Reopening
After ticket is closed
Enabled
CSAT Survey
Send after closure
Enabled (24h after close)
Platform Behaviour
Maintenance Mode
Locks out all users
Off (platform live)
New User Registration
SSO Only (Microsoft Azure AD)
Invite Only
Open Registration
Session Timeout
hours
Outbound Email (SMTP)
SMTP Host
Port
Encryption
None
SSL
TLS (STARTTLS)
Username
Password
From Name
From Address
Reply-To
Test Connection
Send a test email
Send Test
Test email sent successfully to test@gulftech.sa
Inbound Email (Ticket Creation via Email)
Enable Email-to-Ticket
Enabled
Mailbox Address
Emails sent here create tickets
IMAP Connected
Default Department
For unmatched emails
IT Support
HR Department
Finance
SMS Gateway
Provider
Twilio
Unifonic
Taqnyat
Infobip
Custom (REST)
Account SID
Auth Token
From Number
Twilio phone number
SMS Features
What uses SMS
2FA One-Time Passwords
Ticket status notifications
SLA breach alerts
Test SMS
Send Test
Test SMS dispatched successfully
SMS Usage This Month
1,247
Messages Sent
98.6%
Delivery Rate
17
Failed
SAR 62.35
Estimated Cost
Language & Region
Platform Language
English (en)
Arabic (ar)
French (fr)
RTL Support
Right-to-left layout
Disabled (LTR active)
Timezone
Asia/Riyadh (UTC+3)
Asia/Dubai (UTC+4)
UTC
Date Format
DD/MM/YYYY
MM/DD/YYYY
YYYY-MM-DD
Time Format
12-hour (AM/PM)
24-hour
Currency
SAR – Saudi Riyal
AED – UAE Dirham
USD – US Dollar
Business Week
Working days
{['Sun','Mon','Tue','Wed','Thu','Fri','Sat'].map((d,i)=>`
`)}
Sun ✓
Mon ✓
Tue ✓
Wed ✓
Thu ✓
Fri
Sat
Business Hours
to
S78 – General Settings
S79 – Email Config
S80 – SMS Config
S81 – Localization
Hub
Next