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76 · SA Dashboard
77 · Platform Alerts
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MA
Mohammed Al-Qahtani
Super Administrator
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MA
Platform Overview
Sunday, 18 Jun 2025 · All departments
All Systems Operational
3 Critical Alerts
— 2 P1 SLA breaches + 1 authentication anomaly detected.
View alerts →
Total Open Tickets
142
18% vs yesterday
Resolved Today
38
6 more than avg
SLA Compliance
84%
3% vs this week
Active Users Online
247
of 1,284 total
Department Status
Manage
Department
Open
Agents Online
SLA Rate
Status
IT Support
42
2/4
87%
Normal
HR Department
28
3/5
92%
Normal
Facilities
34
1/3
71%
At Risk
Finance
18
2/3
89%
Normal
Security
20
2/2
64%
Critical
Platform Stats
Total Departments
6
Total Agents
22
Total Employees
1,284
Tickets This Month
1,482
Avg CSAT (30d)
4.4 / 5.0
Global SLA Rate
84%
Longest Open Tickets
#T-1001
Security access blocked
Security · 3 days old
P1
#T-1009
Facilities HVAC complaint
Facilities · 2 days old
P2
Platform Alerts
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MA
Platform Alerts
3 active alerts requiring attention
P1 SLA Breach — Security Dept
Ticket #T-1038 in Security has exceeded its 4-hour P1 resolution SLA by 2h 14m with no agent action recorded.
18 Jun 2025 · 09:15 AM
Escalate
Dismiss
P1 SLA Breach — Facilities
Ticket #T-1001 breached P1 response SLA 48 minutes ago. Dept admin has been notified but no reassignment made.
18 Jun 2025 · 10:42 AM
Escalate
Dismiss
Authentication Anomaly Detected
5 failed login attempts from IP 185.220.101.24 (TOR exit node) targeting admin accounts in the last 15 minutes.
18 Jun 2025 · 11:03 AM
Block IP
Dismiss