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IT Support

Hardware, Software, Network, VPN, Email

3 FormsAvg. 2h response

HR Department

Leave requests, Payroll, Benefits, Onboarding

2 FormsAvg. 4h response

Facilities

Maintenance, Office supplies, Access cards

2 FormsAvg. 6h response

Security

Access control, Incidents, Badges

1 FormAvg. 1h response

Finance

Expense claims, Purchase requests, Invoices

2 FormsAvg. 8h response

Transportation

Vehicle booking, Travel requests, Parking

1 FormAvg. 3h response

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IT Support Request

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Before submitting, check the Knowledge Base — your issue may already have a solution.

Issue Category *

Ticket Subject *

Priority *

Low Medium High Critical

Asset Tag / Device Number

Found on the sticker underneath your device.

Incident Date *

Detailed Description *

Minimum 30 characters. Currently: 187 / 2000

Affected Users

Just me My team (2–10) Whole department

Attachments

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Screenshots, error logs, documents · Max 10MB per file

screenshot_error.png245 KB

Department Info

DepartmentIT Support

Est. First Response~2 hours

Business HoursSun–Thu 8am–6pm

Current Queue14 open tickets

Ticket Submitted Successfully!

Your support request has been received and assigned to the IT Support team.

Ticket Reference#T-1043

DepartmentIT Support

PriorityMedium

StatusNew

Est. First ResponseWithin 2 hours

Submitted18 Jun 2025, 11:24 AM

A confirmation email has been sent to ahmed.ali@company.sa

View Ticket

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