| Agent | Role | Status | Open Tickets | Avg Response | CSAT | Last Active | |
|---|---|---|---|---|---|---|---|
KH Khalid Hassan khalid.h@company.sa | Senior Agent | Online | 7 | 1h 48m | ★ 4.7 | Now | |
FM Fatima Malik fatima.m@company.sa | Agent | Online | 5 | 2h 10m | ★ 4.5 | 3 min ago | |
AR Abdulaziz Rashed abdulaziz.r@company.sa | Agent | Away | 6 | 2h 54m | ★ 4.2 | 45 min ago | |
NJ Nora Al-Jabri nora.j@company.sa | Junior Agent | Offline | 0 | — | — | Yesterday | |
Pending Invite omar.b@company.sa | Agent | Invited | — | — | — | Sent 2 days ago |